Terms of Use

The platform is intended for persons living with disabilities, their families, caregivers and representatives, and for people seeking information about the Foundation. Where you register for yourself you should be an adult. Support for children and youth is still in development; a parent or guardian should act for a child.

Keep your sign-in details private, do not share your account, and sign out on shared devices. Tell us promptly if you think someone else has used your account.

Please give information that is true and as complete as you can. Inaccurate information may limit how well we can help.

You must not pretend to be another person, a representative you are not, or a Foundation staff member.

You must not attempt to access accounts, records or parts of the platform that you are not permitted to use, or to interfere with its security or operation.

Representatives must act in the interest of the member, use only the access the member has granted, keep what they see confidential, and stop if the member withdraws permission.

The Foundation will try to assist, but it cannot guarantee that any case will have a particular result, or that any organization or authority will agree with a position we put forward. Decisions remain with the bodies responsible for them.

Direct financial and material assistance is available only through Support Fund programs that are specifically marked Open for Applications. Nothing on this website promises that any funding, equipment or other support is or will be available to any person.

• Submitting a Support Fund application does not guarantee assistance.
• Program availability depends on funding, and a program may close, pause or run out of funds at any time.
• Approval may be partial: the Foundation may approve less than you asked for, or a different form of support.
• Applications may require verification, and we may ask you for more information before deciding.
• Funding may become unavailable after an application has been received or approved.
• An application does not create a debt, a loan or a legal entitlement against the Foundation, and an award is not a debt owed by you unless clearly stated otherwise in writing.
• Information you give should be true to the best of your knowledge. Honest mistakes and misunderstandings are not treated as misconduct, and you can correct them by adding information to your application. False or deliberately misleading information may result in an application being closed or action being taken on an account, and you may raise a concern through our Complaints & Appeals Policy.

See the Privacy Policy for how financial information in applications is handled.

The Ability Needs Index is a framework to help describe needs and plan support. It is not a medical diagnosis.

It does not automatically establish eligibility for any benefit, grant or government service.

This website is not monitored for emergencies. If someone is in immediate danger or has a medical emergency, seek immediate appropriate help. See our Safeguarding Policy.

• No lawyer-client relationship is automatically created by using the platform or contacting us.
• No medical or clinical relationship is automatically created.
• No government entitlement is created. Use of the platform does not give you any right to a government benefit or service.

We may restrict or suspend an account if it is used in a way that is unsafe, deceptive, abusive or breaks these Terms. Where appropriate we will explain why, and you may raise a concern through our Complaints & Appeals Policy.

Text, design, logos and other content on this site belong to the Foundation or its contributors. You may share pages and quote short extracts with attribution, but you may not copy the site or use the Foundation's name or logo to suggest endorsement without permission.

We aim to keep the platform available but cannot promise it will always be uninterrupted or error-free. Maintenance or technical problems may occasionally affect access.

Services are being introduced in phases. Features may be added, changed or withdrawn as the Foundation develops.

We may update these Terms. The current version is always on this page. Continuing to use the platform after an update means you accept the updated Terms.

Questions about these Terms can be sent through our Contact page.